What is the difference between assertive & agressive communication?
I think agressive communication is about coming out on top, and assertive communication is about expressing ideas, beliefs & opinions with out walking all over the other person. The first one being done emotionaly and the second is said to be a learned skill. Is this true? How effective is it in a heated conversation?
Psychologist Paul Ekman joins Harry Kreisler to talk about his scientific work on the human face. They discuss what is now known about the role of the face in human emotions and the implications of these insights for human communication, self understanding and national security. Series: “Conversations with History” [4/2004] [Public Affairs] [Humanities] [Show ID: 8637] … Paul Ekman human communication emotion